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If you've been reading Leadership Best Practices
regularly, you have probably noticed that non-cognitive intelligence
(often referred to as Emotional Intelligence) is one of the foundations
of our work with leaders, teams, and organizations. This month,
we focus on leadership development and return on investment, building
strategic HR partnerships, and creating exceptional customer service
for competitive advantage. Each of these topics underscores the
significant role that Emotionally Intelligent Leadership plays in
creating high-performance teams and organizations.
Human Performance Strategies works with leaders who want to perform
at their best and inspire the best from their people. Our purpose
is to help you improve your leadership effectiveness, team and organizational
performance, and bottom-line business results.
Special thanks to those who have offered praise for our e-zine.
Some of you have inquired about who authors these articles. I appreciate
your compliments very much. I personally select topics and write
each article and believe this is an important responsibility as
President of Human Performance Strategies. My hope is that these
articles convey some valuable insights regarding how to develop
high-performance leaders and organizations. I welcome your comments,
suggestions for improvement, and requests for other topics at any
time. Please contact me directly by email or phone below: lfehd@hp-strategies.com.
Until next month and kindest regards,
Larry Fehd, Human Performance Strategies
Office: (512) 415-0748 Fax: (512) 335-6630
www.hp-strategies.com
Coming Next Month
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Understanding the Team Innovation Process |
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How Great Leaders Inspire the Best in Others |
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Avoiding the Flavor-of-the-Month Syndrome |
Coming in Future Issues
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The Power of Six Sigma |
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How to Choose and Use a Coach |
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Leveraging 360-Degree Feedback for Leadership Development |
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Emotional Intelligence: Assessment and Development by Dr. Edmond Bazerghi |
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Good Intentions; Bad Results |
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Essentials for Creating and Sustaining Trust |
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Say No to High-priced Assessment Tools |
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Balancing Strategic and Tactical Workloads |
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The Future of "Traditional" HR Practitioners |
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Creating Sponsorship for Key Initiatives |
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Don't Take It Personally, It's Only Business |
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Grow Your Own or Steal Your Neighbor's |
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Difference + Difference = Strength |
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Leadership Development and ROI
Have you ever wondered why business section bookshelves are packed
with volumes of the latest theory or technique for leadership development?
How many books, articles, or seminars, among other learning forums,
have you pursued in a quest for improving your own leadership skills
and developing other leaders within your organization? Don't worry,
you are not alone. However, being in the majority doesn't necessarily
mean we fully appreciate the impact of effective leadership on business
performance. [more]
Building Strategic HR Partnerships
Joseph Heller was one of the first to describe the current dilemma
facing many HR professionals when he wrote the bestseller Catch
22. Today's HR professionals are struggling to manage the day-to-day
functional activities of their departments while simultaneously
trying to build credibility and influence as strategic partners
to CEOs, presidents, and senior leadership teams. [more]
Exceptional Customer Service Creates Unique Competitive Advantage
Tom Peters once said, "Exceptional customer service is not
about getting what you expected, it's about getting what you didn't
expect." Ken Blanchard and Sheldon Bowles describe customers
getting what they didn't expect as being "raving fans."
[more]
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