Emotional Intelligence

OUR APPROACH

The power and significance of EQ in a senior leadership role or as a member of an executive team cannot be over emphasized.

In the early 1990s, research confirmed that as much as 90% of executive leadership effectiveness — and long-term career success — is attributable to Emotional Intelligence, or what is more commonly referred to today as EQ. While senior executive leaders typically have very high IQs, the truly great leaders have learned how to combine IQ + EQ to achieve 100% of potential.

Remarkably, research has also confirmed that teams display differing levels of EQ as well. The significance is that teams who display high levels of aggregate EQ outperform those teams with average levels of aggregate EQ by an average 2:1 margin.

If we consider 90% executive leadership effectiveness combined with the significantly higher performance levels of teams with higher aggregate EQ, then it becomes clear why this is such an integral part of the leadership and team development process.

The degree to which an executive or executive team develops and leverages the power of EQ will significantly influence the ability of these executives and executive teams to inspire the best from their employees, teams and organization. In short, IQ + EQ = 100% of potential has implications well beyond the executive and executive team level and impacts the organization and its culture as a whole.

The really great news is that unlike IQ, which tends to remain static throughout life, Emotional Intelligence or EQ can be developed and improved.

HPS helps executive leaders and executive teams to develop and improve EQ. We integrate EQ into all of our solutions and especially into our executive and executive team development and organizational effectiveness programs.

In a broader perspective, EQ dramatically impacts our relationships with others — and our lives, professionally and personally, occur in the context of relationships.

Following are a few of the many benefits enjoyed by Emotionally Intelligent leaders:

Employees and teams are inspired to perform at their best and invited to achieve and sustain their highest potential.

Morale and esprit de corps are high, and business results reflect a healthy, vibrant and high-performance culture.

Customer satisfaction and the customer service experience are superior, offering a unique competitive advantage.

Key talent retention is improved and employee attrition is significantly reduced throughout the organization.

Innovation and creativity abound at all levels of the organization; challenges are seen as opportunities to learn and to succeed.

YOUR RESULTS

Executive leaders and executive teams will perform at higher levels of potential and enjoy improved individual and team effectiveness by having integrated EQ into leadership and team development processes.

Boss and subordinate and peer-to-peer relationships will be significantly improved.

Employees and teams, under the leadership of more emotionally intelligent leaders, will be more inspired to perform at their best and more motivated to sustain higher levels of performance.

Improved two-way communication will exist between leadership and employees; trust will be strengthened — or repaired if necessary — between executive leadership and employees.

Emotionally Intelligent Leaders will become more aware of and develop a greater appreciation and respect for diversity. This enhances employee relations and fosters a more open and mutually respectful organization culture.

Emotionally Intelligent Leaders will begin to encourage creativity, innovation and outside-the-box thinking. Employees are more comfortable to share their ideas which often translate into new products and services.

Emotionally Intelligent Leadership will convey in the recruitment and retention of key talent; you will also be building Emotionally Intelligent Leadership bench-strength as part of the succession planning process.

Emotional Intelligence will become contagious among employees and teams, which is a very good thing. It also has a tendency to improve customer service and to attract and retain new customers. The opposite has a very adverse impact on customer service, attraction and retention.