OUR APPROACH
Research confirms that only 7% of the communication process is words and 93% is body language and intonation. While this may sound a bit elementary or too basic for executive consideration, the truth is that effective communication is an essential attribute and key characteristic of today's exemplary executive leader. It is also a determinant of leadership effectiveness, or ineffectiveness if not done correctly, from CEO and other senior executive levels all the way to front-line supervisor.
HPS takes a very proactive and deliberate approach to help our clients communicate in a clear, succinct and timely fashion. This includes oral and written forms of communication which occur on a formal and informal basis. We offer one-on-one executive communication coaching and executive team communication training. Our coaching and training also include professional etiquette and international protocol as part of effective communications in today's global business environment.
Clear and succinct communication and proper use of voice systems are a business necessity, particularly at the CEO and other senior executive levels of an organization. Communication can be one of the most challenging, perplexing and frustrating parts of any senior executive's responsibilities. Technology has improved the speed and ease of relaying information; however, it has also increased the potential for misunderstanding and confusion.
HPS works with CEOs and other senior executives to ensure that your communications are effective, accurately translated and clearly understood at all levels of the organization and by all other stakeholders. There is truth to the adage, "Good intentions do not always translate to good outcomes." This is particularly true in the area of communication. Another important truth is that perception is reality and is therefore no different than the truth. This is why successful executives take a very deliberate approach to ensure effective communication.
The key to effective communication is to get it right the first time. This not only ensures understanding but impacts executive credibility and helps to builds and sustain trust among employees and other stakeholders. This is another area where good, as in good communication, is no longer good enough. Great leaders communicate effectively, the first time, and in a clear, succinct and timely manner.
YOUR RESULTS
Communication that inspires the best in your people and serves as a catalyst for inviting and igniting the highest potential of all employees, teams and the organization.
Communication that is appropriate, translated as intended, and effective at all levels of the organization, including other key internal and external stakeholders
(e.g. investors, customers, community, etc.).
A communication process that builds and sustains, in the minds and hearts of employees and stakeholders, executive and executive team trust and credibility.
A communication process which often replaces an over-active and under-accurate grapevine as the new principal source for complete and accurate information.
Communication which is respectful and honoring from a professional etiquette and protocol perspective. This is particularly important in today's diverse
work environment and extends across continents from a global business perspective.
Communication that is legal and prevents liabilities and related tangible and intangible expense and unfavorable consequences, both internal and external
to the organization.
Savings of time and money when otherwise well intended communication goes awry and requires overhaul of the original communication and likely repairs
to trust and credibility.